Call Exit “UNASSIGNED NUMBER” – Service problem in Indian mobile network

My recent attempt to contact any Reliance mobile numbers in and around Delhi Telecom circle from my Vodafone-Hutch mobile Chennai TN circle always displays ” CALL EXIT Unassigned number”.
Initially I thought it is just a bug in a mobile and tried to contact again and again but the outcome is same. Calls from TN Chennai circle Vodafone doe snot reach reliance number operate in Delhi circle.

If i dril down further, there can be only four possible point of failures in my view.

1.  ”Problem with my mobile” if that is a case all outgoing calls should have a problem.
2.  Vodafone network not switching the calls to Reliance Delhi circle.
3.  Long distance switching from TN to Delhi
4.  Reliance not accepting Calls from vodafone TN circles in to Delhi circle.

As a end user should i really need to ask and analyze all these point of failures ?, I have decided to launch a complaint against the problem experianced.
Waiting …
Waiting …
Waiting …

After a few minutes of holding and twice call disconnection i got a chance to talk to a custoemr care executive as usual he said he will check and let me know.
Waiting …
Waiting… Waiting… Typical custoemr care service If there is a problem it is the duty of the service provider to fix it. We the customers don’t need a dog to run behind us to help basic need i subscribed for service give that.

Impacts:

Every service provider need to understand this ” It is the customer who pays you for the service he enjoys”

“Service problems are no longer a customer problem indirectly your problem” let me tell you why

On average i make 10 – 20 calls a week to my colleagues in Delhi, as it is a technical discussion most of the time it will be a conference due to this issue i am using only email/VOIP/PSTN services to maintain my touch with my colleagues. May be it could have caused a 10% reduction in productivity but it saved me atleast 100 – 500 rupees of mobile bill.

What can be Done:

1. Different service providers interlinking should be resized and re planned
2. Call drop SLAs is not only a drop in between it should also include how many tries i make to establish a call, This report analysis should have a astringent mechanism to keep and maintain the SLA. It should be monitored by a common Regulator.
3. More detailed display in customer handset will certainly help ..Not like ” UNASSIGNED NUMBER”

BINGO: “A Common help desk from TRAI to intake the customer complaints and redistributing the task to the concerned operator could be the gr8 idea”

The view expressed all my personal views based on my personal experiance, My intention to keep them in my blog is to convey the problem and my approach to the society.  My formal complaint will take its own path.

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